Helping NGOs do more with their money

We're moving to Humentum.org soon.

Frequently Asked Questions (FAQs)

This page should answer many questions that you will have about Mango Training. Please contact our Operations Support Team for any other questions.

  1. How do I book for a course?
  2. When is the closing date for bookings?
  3. Is there a Mango course suitable for me?
  4. In which countries do you run training courses?
  5. Does Mango provide training on subjects wider than financial management, such as fundraising or proposal writing?
  6. What does it cost to attend a course and what does the course fee cover?
  7. I can’t afford the course fee, what help is available?
  8. Will I get a certificate?
  9. If I lose my certificate, can I get a replacement?
  10. How do I make a payment to Mango?
  11. Will I lose my money if I cancel my booking?
  12. Will Mango arrange overnight accommodation at the training venue for me?
  13. Will Mango help me obtain an entry visa if I need one?
  14. Can Mango courses also be run as a tailored event for my organisation?
  15. You don't run courses in my country yet. What options are there for me?
  16. How do I receive regular information about Mango training and news?
  17. Are Mango courses available as distance or online learning programmes?

 


1 How do I book for a course?

You can book on a course with the online booking tool. Alternatively, simply fill out and email the course booking form to our Operations Support Team . If you would like to enquire about the availability of places on a specific course, you can send us an email or use the online query form. We are happy to hold a provisional booking for two weeks, providing the course is not over-subscribed.  
 

2 When is the closing date for bookings?

As many of our courses fill up very quickly, it is best to book as soon as you can.  The general closing date for bookings is 4 weeks before the course start date. However, we do accept later bookings if there are still places available or if we get late cancellations, so it is a good idea to enquire about availability at any time.
 

3 Is there a Mango course suitable for me?

We have a wide range of training courses specifically aimed at NGO staff and board members. Certain courses are designed for finance staff, others just for programme staff, so entry requirements depend on the course you are interested in. Please refer to the individual course outlines which describe the learning objectives and course content. You can also use our handy filtering tools to help you find the right training for you.

See also the Course Suitability Index which describes who each course is suitable for and not suitable for. 

Back to the top of the page

4 In which countries do you run training courses?

We deliver our training courses in regional centres all around the world. Check out our latest calendar of training events to find out when we are coming to a centre near you! 

If we do not currently run courses in your country, and you think we should, contact us and we will do our best to include your suggestions in a future calendar.
 

5 Does Mango provide training on subjects wider than financial management, such as fundraising or proposal writing?

No. Mango’s mission is to strengthen financial management and accountability in NGOs so we do not provide training in other areas of management. For fundraising training and resources contact the Resource Alliance. For UK-based training look up BOND and Fundraising Training Ltd.  Also see the Bioforce Institute,  InsideNGO and  INTRAC websites for other training opportunities.
 

6 What does it cost to attend a course and what does the course fee cover?

View the latest course fees here.

For all courses (except the Financial management for effective and sustainable programmes which is a residential course, ie accommodation is provided) the course fee covers:

The fee does not cover the cost of accommodation, evening meals or travel costs. For details of accommodation near or at the training venue please contact our Operations Support Team.  

Back to the top of the page

7 I can’t afford the course fee, what help is available?

Mango offers a limited number of bursaries for poorly-resourced NGOs on selected Mango open training events (Getting the basics right, Planning for financial sustainability and Keeping your donors happy outside of the UK only). Please note that Mango training bursaries are available towards the cost of course fees only. Read our information page on the bursary scheme and download the bursary fund application form.

You may also be interested to have a look at Mango's Guide, which includes a comprehensive introduction to Financial Management for NGOs, available on-line for free. 

See our Bursary Scheme page for general advice on obtaining external sponsorship for course fees and other expenses.
 

8 Will I get a certificate?

Yes. If you attend the full programme and your course fees have been paid in full, you will receive a Mango training certificate at the end of the course.  If you miss sessions on the course, certificates will be awarded at the discretion of the trainer.
 

9 If I lose my certificate, can I get a replacement?

Yes. We will re-issue your certificate at a cost of GBP 4 plus courier costs. We will send you an invoice and when payment has been received we will send your replacement certificate.
 

10 How do I make a payment to Mango?

We will send you an invoice by email shortly after we confirm your booking. You can pay using the following methods:

Payments originating outside the UK should include bank transfer fees for BOTH ends of the transaction. Mango’s bank details are shown on the invoice.  See our briefing note for full details on how to make payments. 

Back to the top of the page

11 Will I lose my money if I cancel my booking?

Places on Mango’s courses are limited and we often have waiting lists. Cancellation charges are applied in all cases including due to failure to get a visa or illness.

We regret that we have to do this but all bookings involve administrative costs for us and it is very difficult to fill spaces made vacant by late cancellations.

We strongly advise you to buy travel insurance which includes cancellation cover in case of last minute changes beyond your control.


Cancellation charges depend on when the written cancellation notice is received. Please read the terms and conditions including the cancellation rules.

 

12 Will Mango arrange overnight accommodation at the training venue for me?

As most of Mango’s courses are designated as non-residential (ie they do not include overnight accommodation), we are not able to organise accommodation if you need it.

For our only residential course (Financial management for effective and sustainable programmes) we make all accommodation arrangements for you.

Back to the top of the page

13 Will Mango help me obtain an entry visa if I need one?

We do not provide a visa service or give advice on entry requirements for training locations. As we do not have offices in the countries where we run training, we are not able to provide official invitation letters.

However, in certain circumstances, we will provide a letter that confirms details of your booking which can be used to support your application for an entry visa, providing certain conditions are met (including advance payment of the course fee).  View Mango’s policy on support for entry visas.

In most cases you need only apply for a tourist visa to attend a workshop rather than a business visa, as this covers attendance at a workshop/conference, but do check the country’s visa rules.

If you are applying to attend a UK course, please note that the UK visa authorities are getting very strict, especially for citizens of certain so-called 'high risk' countries. If this affects you, it may be better  to apply to attend a course in locations where there are fewer entry restrictions, such as Dubai or Bangkok.  Mango is only able to support visas for entry to the UK for courses of 4 or more days duration.

We strongly advise you to look at the UK visa authority website to answer any other questions you have about entry to the UK.

Our normal cancellation fees will apply even if you have to cancel your place due to a failed visa application. 

 

Back to the top of the page

14 Can Mango courses also be run as a tailored event for my organisation?

Yes. For 6 to 16 participants, we can provide your organisation with a standard Mango event or training tailored to your specific needs. See the in-house training pages for more information and contact details. 

 

15 You don't run courses in my country yet. What options are there for me?

If we do not currently run courses in your country, and you think we should, contact us and we will do our best to include your suggestions in a future calendar.

Also, see our free online Guide to financial management.  This contains lost of useful advice, tips and free tools.  You could also consider organising a group training with other NGOs. Contact us for more information. 

Back to the top of the page

16 How do I receive regular information about Mango training and news?

Send us an email to be added to Mango’s mailing list and to receive our latest training calendar by email.

 

17 Are Mango courses available as distance learning programmes?

We have just launched our first eLearning workshop, an online version of our Planning for financial sustainability course. You can read more about it here.  Some of our other materials are available for self-study via the Last Mile Learning website, thanks to LINGOs, and on a CD from Fahamu.

Back to the top of the page

Share this page

Close